Questions and answers
Applying
Do I need an account to apply?
Yes. Creating one is the first step of applying, and it is where you follow your application.
How long does applying take?
About ten minutes. You can save and finish later.
Can I apply for more than one course?
Yes. Each application is considered on its own.
How will I know the result?
By email, and in your account under Application.
Fees and funding
How do I pay?
Online from your account, in full or in part.
Is there help with fees?
Yes. See Scholarships and funding.
Can I get a refund?
See the refunds and cancellations section of our learner policies.
Devices and internet
Do I need my own laptop?
Each course page says. If you need one, ask about the Laptop Bank.
What internet do I need?
Enough for video classes, for online and hybrid courses. Help with data may be available.
Classes and attendance
Where do I find my lessons?
In your account, under the course, in the order they are taught.
What if I miss a class?
Tell your facilitator. Materials are online so you can catch up.
How much attendance is needed?
Each course sets its own. It is shown with the certificate rules on the course page.
Certificates
Do I get a certificate?
Where a course awards one, it is listed on the course page with what it takes to earn it.
How can an employer check it?
Every certificate carries a code and a QR code anyone can check on our website.