Learner policies
How we work together
Our policies
- Code of conductRespect for every learner, facilitator and visitor, online and in person. Harassment and cheating are not accepted.
- AttendanceCome to every class you can, and tell us when you cannot. Some certificates need a minimum attendance.
- Refunds and cancellationsIf you withdraw before a course starts, fees paid are returned. After it starts, ask admissions what can be returned.
- SafeguardingYounger learners are supervised by trained staff, and any concern is acted on at once.
- Your informationWe use what you tell us to run your application and your course. We do not sell it.
- AccessibilityTell us what you need to take part fully, and we will do our best to provide it.
The full privacy policy
Our full privacy and cookie policy explains in detail what we keep, why, and your rights.